In order to comply with the provisions of Spanish Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce and Regulation (EU) 2016/679, of April 27, 2016 (R.G.P.D.), the general information data of this website are indicated below:

  • Owner: Infratech Solutions, S.L.U.
  • Address: C/ Francisco Mosqueda, 4 - 1º C. 28043 Madrid
  • Contact: Tel. (+34) 91 300 56 55.
  • email: info@infratech.es.
  • Registered: Inscrita en el Registro Mercantil de Madrid, Tomo 18520, Libro 0, Folio 110, Sección 8, Hoja M321852.
  • VAT/Tax ID: ESB83526921.

Terms and conditions of use

These terms and conditions govern the use of the website where information relating to Infratech Solutions products and services is provided to the public. Please read the information provided carefully. By accessing this website and using the materials contained herein, you signify that you have read and accept, without reservation, these terms and conditions.

This website contains materials, such as articles, studies, project descriptions, prepared by Infratech Solutions for information purposes only. Infratech Solutions informs you that these materials may be modified, developed or updated at any time without notice.

Intellectual and Industrial Property Rights

© 2003-2024 Infratech Solutions, S.L. All rights reserved. The entire contents of this website, including but not limited to, texts, images, files, photographs, logos, graphics, trademarks, icons, color combinations, or any other element, its structure and design, the selection and form of presentation of the materials included in it, and the software, links and other audiovisual or sound content, as well as its graphic design and source codes necessary for its operation, access and use, are protected by industrial and intellectual property rights, owned by Infratech Solutions or third parties, without the exploitation rights over them being understood to be granted beyond what is strictly necessary for the correct use of the Web site.

In particular, the reproduction, transformation, distribution, public communication, making available to the public and in general any other form of exploitation, by any procedure, of all or part of the contents of this website, as well as its design and the selection and form of presentation of the materials included in it are prohibited. These acts of exploitation may only be carried out with the express authorization of Infratech Solutions and provided that reference is made to Infratech Solutions' ownership of the aforementioned intellectual and industrial property rights.

It is also forbidden to decompile, disassemble, reverse engineer, sub-license or transmit in any way, translate or make derivative works of the computer programs necessary for the operation, access and use of this website and the services contained therein, as well as to perform, with respect to all or part of such programs, any of the acts of exploitation described in the preceding paragraph. The user of the website must refrain in any case from deleting, altering, evading or manipulating any protection device or security systems that may be installed on it.

The trademarks, trade names or distinctive signs are owned by Infratech Solutions or third parties, without it being understood that access to the website attributes any right over said trademarks, trade names and/or distinctive signs.

Avast and the Avast logos are trademarks of Gen™ and are used on this web site under non-exclusive license from Gen™.

Hyperlinks

The hyperlinks or links contained in this website may lead the user to other websites and web pages managed by third parties, over which Infratech Solutions has no control, Infratech Solutions is not responsible for the contents or the state of such websites and web pages, and access to them through this website does not imply that Infratech Solutions recommends or approves their contents.

Modifications

In order to improve the website, Infratech Solutions reserves the right, at any time and without prior notice, to unilaterally modify, extend or temporarily suspend the presentation, configuration, technical specifications and services of the website.

Infratech Solutions also reserves the right to modify at any time these terms of use, as well as any other particular conditions.

Disclaimer of liability

Anyone using this website does so at his or her own risk. Infratech Solutions, its partners, collaborators, employees and representatives shall not be liable for any errors or omissions in the contents of this website or any other content that may be accessed through this website. Infratech Solutions, its partners, collaborators, employees and representatives shall not be held liable for any damages arising from the use of this website, nor for any action taken on the basis of the information provided therein.

The information on this website is provided without warranty of any kind, either expressed or implied, and may be changed or updated without notice.

Infratech Solutions does not guarantee the absence of viruses, worms or other harmful computer elements that may cause damage or alterations to the computer system, electronic documents or files of the user of this website. Consequently, Infratech Solutions shall not be liable for any damages that such elements may cause to the user or third parties. Likewise, Infratech Solutions is not responsible for and does not guarantee the availability and continuity of access to this website or that it is free of errors. In any case, it is the responsibility of the user of the website to have adequate tools for the detection and disinfection of harmful or damaging computer programs.

The user shall be liable for damages of any kind that Infratech Solutions may suffer as a result of a breach of any of the obligations to which he/she is subject by these terms and conditions. The user is aware and voluntarily accepts that the use of any content of this website takes place, in any case, under his sole and exclusive responsibility.

Privacy Policy

Responsible for the treatment of Personal Data Controller

  • Owner: Infratech Solutions, S.L.
  • Address: C/ Francisco Mosqueda, 4 - 1º C. 28043 Madrid
  • email: info@infratech.es.
  • The data provided to Infratech Solutions, S.L. will be part of an automated file under its responsibility. The whole process of treatment, storage and maintenance is subject to the controls and rules established in the Regulation of Security Measures.

Purpose of the processing of your personal data

The main reason why we collect your personal information is to facilitate and improve the service that you as a customer expect from us. We collect your personal information to manage your purchases, orders or requests that you make, either directly with us, through our partners and / or distributors, manufacturers with whom we collaborate, or through our websites or applications, by phone or in a paper form. Below, we include the main purposes we have identified:

  • Management of the contracting of products or services offered, including on-line selling and management of shipments and returns.
  • Channeling requests for information, suggestions and complaints from customers for management and resolution.
  • Surveys to improve our services.
  • To carry out the tasks of web traffic analysis.
  • Manage your possible participation in personnel selection processes, present or future, carried out by Infratech Solutions.
  • To manage the sending of commercial communications.
  • Fulfillment of legal obligations including, but not limited to: tax returns.

Category of data processed

We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal information using other means. Below, we will explain the different ways in which we collect personal information about you and some examples of where we use such information.

Information that you provide to us

We collect personal information that you provide through some of the Infratech Solutions websites, email, cell phone, when you hire a service, when you fill out a form, or others. In any case, at the time of collection you will be informed of the data controller, the purpose of the processing, the recipients of the information, as well as how to exercise your rights under current data protection legislation.

For example: you are likely to provide us with information when you contact our customer service, place an order, register on our websites, update your preferences and account information, fill out a questionnaire, enter a contest, etc.

Generally, the personal information you provide to us is: first and last name, address, ID number, email address, contact telephone number and payment information. We may have other information about personal characteristics or social circumstances only if you have included them in your Curriculum Vitae.

Information we collect from your visits to our websites.

We collect and store anonymous aggregate statistics on all users who visit our websites, whether you actively provide us with such information or are simply browsing our websites. The information we collect includes the Internet protocol (IP) address of the device you are using, the browser software you are using, your operating system, the date and time of access, the Internet address of the website through which you accessed our websites and also information about how you use our websites.

We use this information to know the loading time of our websites, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the site is working properly, and if we detect bugs or errors in the operation, fix them and improve the performance of our websites, in order to provide better service to all users.

Social Networks

The use of social media is becoming more and more common and Infratech Solutions is present in most of them, and is another way to contact you. The information we collect through social media sometimes includes personal information that is available online and to the public. We always make sure that all information we use is properly attributed to its source or is anonymized.

These social networks may have their own privacy policies, which explain how they use and share your personal information. We encourage you to carefully review their privacy policies before using these social networks to make sure you are comfortable with how your personal information is collected and shared.

How long do we store your personal information?

We only store your personal information to the extent that we need it in order to use it for the purpose for which it was collected, and in accordance with the legal basis for processing it in accordance with applicable law. We understand that, after that period, your information may be out of date and you may no longer be interested in our products and services, so we will delete all of your information. We will keep your personal information as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right of deletion, cancellation and/or limitation of the processing of your data. In these cases, we will keep the information properly blocked, without giving any use, while it may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual liability of their treatment, which must be addressed and for which recovery is necessary.

What is the legitimacy for the processing of your data?

We process users' data only if we have their express and informed consent to do so, and we will always process them in accordance with the purposes indicated in the section on purpose, among others:

  • For the fulfillment of a contract and/or business relationship.
  • To comply with various legal obligations.
  • For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to manage requests, queries or possible claims that may arise.

To whom will your data be disclosed?

In some cases, it is necessary for us to communicate the information you have provided to us to third parties in order to provide you with the requested service.

There are companies that provide us with other types of services such as: information technology (storage and processing of information), security services, financial services, auditing services, etc. These third parties only have access to the personal information they need to perform these services. They are required to keep your personal information confidential and may not use it in any way other than as we have requested.

In all cases, we require those companies with whom we share your personal information to apply the same level of information protection as we do. Also, your personal information will be at the disposal of the Public Administrations, Judges and Courts, for the attention of the possible responsibilities born from the treatment.

The personal data you provide may be communicated to the entities with which Infratech Solutions collaborates, including Gen™ or any other manufacturer, distributor or service provider.

We guarantee that when your data may leave the European Economic Area, they will maintain the same level of protection as they would have in Spain. In this sense, we have the pertinent authorizations and contracts that guarantee the maintenance of the security of your data with the highest standards.

What are your rights?

You have the right to have control over the personal information we collect, so that we also ensure that it is accurate and truthful. You have the right to obtain access to your personal information, as well as to request rectification of inaccurate data or, where appropriate, to request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed for the purposes to which you have objected. You may also exercise your right to limit the processing of your personal information by requesting that we keep it.

You are entitled to the following rights over your personal data:

  • Right to request access to personal data.
  • Right to request its rectification or deletion.
  • Right to opposition.
  • Right to request the limitation of its processing.
  • Right to data portability.

To exercise your rights, you must send us a written communication via email to the address info@infratech.es attaching a copy of your ID card and details of the right you wish to exercise.

We also inform you that you can request the protection of your rights before the Spanish Data Protection Agency, located at Calle de Jorge Juan, 6, 28001 Madrid.

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy and we review these measures periodically. We protect your personal information by using a combination of physical, computer and logical security controls, including access controls that restrict and manage how your personal information and personal data is processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may ask you for proof of identity before we share your personal information with you.

In keeping with our guarantee of security and confidentiality, we are especially interested in providing you with the highest level of security and protecting the confidentiality of the personal information you provide to us. Therefore, business transactions are conducted in a secure server environment under SSL (Secure Socket Layer) protocol.

If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of your browser options.

Cookies

This website does not use cookies to collect user information or for any other purpose.

Communication of activities of an illegal and inappropriate nature.

In the event that any user of the website becomes aware that the hyperlinks refer to pages whose content or services are unlawful, harmful, denigrating, violent or contrary to morality, he/she may contact Infratech Solutions indicating the following:

  • Personal data of the caller: name, address, telephone number and e-mail address.
  • Description of the facts that reveal the illicit or inappropriate nature of the hyperlink.
  • In the case of violation of rights, such as intellectual and industrial property, the personal data of the holder of the infringed right when it is a person other than the communicator. You must also provide the title attesting to the legitimacy of the holder of the rights and, where appropriate, the representation to act on behalf of the owner when it is someone other than the sender.
  • The receipt by Infratech Solutions of the communication provided for in this clause shall not imply, in accordance with the provisions of Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce, actual knowledge of the activities and/or contents indicated by the communicating party.

On-line store conditions

Below, we list the conditions under which sales occur in the online store of this website.

Price

V.A.T. not included in any price. The price does not include transport or assembly/installation.

License Type

Please be informed that Infratech Solutions online store only sells Non Physical License (NPL); no boxes, CDs or documentation are delivered, and that the NPL implies the electronic delivery by email of the right to use the license.

Payment Methods

The Infratech Solutions online store only supports payments made through the PayPal payment gateway. If you do not have a PayPal account you can create one quickly and easily.

If you prefer to pay by bank transfer, please contact us at info@infratech.es to offer you our best offer and send you the corresponding proforma invoice so that you can complete the transaction.

Delivery time

The delivery time for the delivery of the licenses is 24 hours (Monday to Friday working days) once PayPal informs us of the payment of the order.

Returns - Right of withdrawal

In accordance with DIRECTIVE 2011/83/EU, you have the right to withdraw from this contract within 14 days without giving any reason, provided that you have not installed the product on your computer (article 16 paragraph "m"). The withdrawal period shall expire 14 days after receipt of the license code. To exercise the right of withdrawal, you must notify Infratech Solutions by email at info@infratech.es of your decision to withdraw from the contract by means of an unequivocal statement. In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of the right of withdrawal is sent before

Consequences of withdrawal

In the event of withdrawal by you, we will refund all payments received from you, including delivery charges without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to effect such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any costs as a result of the reimbursement. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

Legislation

These terms of use are governed in each and every one of its ends by Spanish law.

Technical Requirements

This website has been developed following HTML5 standards and CSS 3.0 style sheets. This site has been designed following responsive web design patterns so that the presentation of the information is adapted to the dimensions offered by the device from which we consult it. www.infratech.es is optimized for the latest versions of Microsoft Edge (except .avif images), Mozilla Firefox, Google Chrome, Safari and Opera browsers.

Design

The design of this website is based on HTML5 UP templates with Creative Commons Attribution license.