Responsible for the treatment of Personal Data Controller
- Owner: Infratech Solutions, S.L.
- Address: C/ Francisco Mosqueda, 4 - 1º C. 28043 Madrid
- email: info@infratech.es.
- The data provided to Infratech Solutions, S.L. will be part of an automated file under its responsibility. The whole process of treatment, storage and maintenance is subject to the controls and rules established in the Regulation of Security Measures.
Purpose of the processing of your personal data
The main reason why we collect your personal information is to facilitate and improve the service that you as a customer expect from us. We collect your personal information to manage your purchases, orders or requests that you make, either directly with us, through our partners and / or distributors, manufacturers with whom we collaborate, or through our websites or applications, by phone or in a paper form. Below, we include the main purposes we have identified:
- Management of the contracting of products or services offered, including on-line selling and management of shipments and returns.
- Channeling requests for information, suggestions and complaints from customers for management and resolution.
- Surveys to improve our services.
- To carry out the tasks of web traffic analysis.
- Manage your possible participation in personnel selection processes, present or future, carried out by Infratech Solutions.
- To manage the sending of commercial communications.
- Fulfillment of legal obligations including, but not limited to: tax returns.
Category of data processed
We collect personal information about you by different means, in some cases you will contact us to share your personal information, and in other cases we collect your personal information using other means. Below, we will explain the different ways in which we collect personal information about you and some examples of where we use such information.
Information that you provide to us
We collect personal information that you provide through some of the Infratech Solutions websites, email, cell phone, when you hire a service, when you fill out a form, or others. In any case, at the time of collection you will be informed of the data controller, the purpose of the processing, the recipients of the information, as well as how to exercise your rights under current data protection legislation.
For example: you are likely to provide us with information when you contact our customer service, place an order, register on our websites, update your preferences and account information, fill out a questionnaire, enter a contest, etc.
Generally, the personal information you provide to us is: first and last name, address, ID number, email address, contact telephone number and payment information. We may have other information about personal characteristics or social circumstances only if you have included them in your Curriculum Vitae.
Information we collect from your visits to our websites.
We collect and store anonymous aggregate statistics on all users who visit our websites, whether you actively provide us with such information or are simply browsing our websites. The information we collect includes the Internet protocol (IP) address of the device you are using, the browser software you are using, your operating system, the date and time of access, the Internet address of the website through which you accessed our websites and also information about how you use our websites.
We use this information to know the loading time of our websites, how they are used, the number of visits to the different sections and the type of information that most attracts visitors. It also helps to identify if the site is working properly, and if we detect bugs or errors in the operation, fix them and improve the performance of our websites, in order to provide better service to all users.
Social Networks
The use of social media is becoming more and more common and Infratech Solutions is present in most of them, and is another way to contact you. The information we collect through social media sometimes includes personal information that is available online and to the public. We always make sure that all information we use is properly attributed to its source or is anonymized.
These social networks may have their own privacy policies, which explain how they use and share your personal information. We encourage you to carefully review their privacy policies before using these social networks to make sure you are comfortable with how your personal information is collected and shared.
How long do we store your personal information?
We only store your personal information to the extent that we need it in order to use it for the purpose for which it was collected, and in accordance with the legal basis for processing it in accordance with applicable law. We understand that, after that period, your information may be out of date and you may no longer be interested in our products and services, so we will delete all of your information. We will keep your personal information as long as there is a contractual and/or commercial relationship with you, or as long as you do not exercise your right of deletion, cancellation and/or limitation of the processing of your data. In these cases, we will keep the information properly blocked, without giving any use, while it may be necessary for the exercise or defense of claims or may derive some kind of judicial, legal or contractual liability of their treatment, which must be addressed and for which recovery is necessary.
What is the legitimacy for the processing of your data?
We process users' data only if we have their express and informed consent to do so, and we will always process them in accordance with the purposes indicated in the section on purpose, among others:
- For the fulfillment of a contract and/or business relationship.
- To comply with various legal obligations.
- For legitimate interest, for example, for security reasons, fraud prevention, to improve our services and products through market research, or to manage requests, queries or possible claims that may arise.
To whom will your data be disclosed?
In some cases, it is necessary for us to communicate the information you have provided to us to third parties in order to provide you with the requested service.
There are companies that provide us with other types of services such as: information technology (storage and processing of information), security services, financial services, auditing services, etc. These third parties only have access to the personal information they need to perform these services. They are required to keep your personal information confidential and may not use it in any way other than as we have requested.
In all cases, we require those companies with whom we share your personal information to apply the same level of information protection as we do. Also, your personal information will be at the disposal of the Public Administrations, Judges and Courts, for the attention of the possible responsibilities born from the treatment.
The personal data you provide may be communicated to the entities with which Infratech Solutions collaborates, including Gen or any other manufacturer, distributor or service provider.
We guarantee that when your data may leave the European Economic Area, they will maintain the same level of protection as they would have in Spain. In this sense, we have the pertinent authorizations and contracts that guarantee the maintenance of the security of your data with the highest standards.
What are your rights?
You have the right to have control over the personal information we collect, so that we also ensure that it is accurate and truthful. You have the right to obtain access to your personal information, as well as to request rectification of inaccurate data or, where appropriate, to request deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, and for reasons related to your particular situation, you may object to the processing of your data. Your personal information will no longer be processed for the purposes to which you have objected. You may also exercise your right to limit the processing of your personal information by requesting that we keep it.
You are entitled to the following rights over your personal data:
- Right to request access to personal data.
- Right to request its rectification or deletion.
- Right to opposition.
- Right to request the limitation of its processing.
- Right to data portability.
To exercise your rights, you must send us a written communication via email to the address info@infratech.es attaching a copy of your ID card and details of the right you wish to exercise.
We also inform you that you can request the protection of your rights before the Spanish Data Protection Agency, located at Calle de Jorge Juan, 6, 28001 Madrid.
How do we protect your personal information?
We are committed to protecting your personal information. We use appropriate technical and organizational measures to protect your personal information and privacy and we review these measures periodically. We protect your personal information by using a combination of physical, computer and logical security controls, including access controls that restrict and manage how your personal information and personal data is processed, administered and managed. We also ensure that our employees are properly trained to protect your personal information. Our procedures indicate that we may ask you for proof of identity before we share your personal information with you.
In keeping with our guarantee of security and confidentiality, we are especially interested in providing you with the highest level of security and protecting the confidentiality of the personal information you provide to us. Therefore, business transactions are conducted in a secure server environment under SSL (Secure Socket Layer) protocol.
If at any time you have problems accessing any part of our website, it may be due to the model or version of your browser or the configuration of your browser options.